Privacy Policy

Last Updated: February 19, 2025

This Privacy Policy describes how Brenzio (“we,” “us,” “our,” or the “Site”) collects, uses, and shares your personal information when you visit, use our services, make a purchase on brenzio.com, or otherwise interact with us (collectively, the “Services”). “You” and “your” refer to you as a user of the Services, whether as a customer, website visitor, or any other individual whose data we collect under this policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we update this policy, we will revise the “Last Updated” date and post the updated version on our Site. We will also take any additional steps required by applicable law.

How We Collect and Use Personal Information

To provide our Services, we collect the personal information listed below. What we collect and how we use it depends on how you interact with us.

In addition to the purposes listed below, we may use your information to communicate with you, provide or improve the Services, comply with legal obligations, enforce our terms of service, and protect our Services, rights, and users.

What Personal Information We Collect

The type of information we collect depends on how you interact with us and the Services.

Information You Provide Directly
This includes:

  • Contact Information – Name, address, phone number, email address

  • Order Information – Name, billing and shipping address, payment confirmation, email, phone

  • Account Information – Username, password, security details

  • Customer Support Information – Any messages or information you share when contacting us

Some features may require you to provide personal information. If you choose not to, those features may be unavailable.

Information We Collect Automatically
We may collect certain information automatically using cookies, pixels, and similar technologies. This includes:

  • Device type, browser, IP address

  • How you access and use the Site

  • Interaction with your account

  • Connection data and usage metrics

Information from Third Parties
We may receive personal data from service providers such as:

  • Shopify, our e-commerce platform provider

  • Payment processors (e.g., credit card companies, banks)

  • Marketing or analytics tools

  • Social media plugins or integrations

How We Use Your Personal Information

We use your personal data for the following purposes:

Providing Products and Services
To process your orders, deliver products, handle returns or exchanges, manage your account, and offer related services. Shopify may enhance your experience by linking your data across its services, in accordance with its own privacy policies.

Marketing and Advertising
We may use your data to send promotional messages via email, SMS, or post, and to show you targeted ads. For users in the EEA, the lawful basis for this is our legitimate interest under Article 6(1)(f) GDPR.

Security and Fraud Prevention
To detect, prevent, or investigate fraud, misuse, or illegal activity. Users are responsible for keeping login credentials secure.

Customer Support and Service Improvement
To respond to inquiries and continuously improve our services, based on our legitimate interest under GDPR.

Cookies

Like many websites, we use cookies to operate and improve our Site.
For details, see: Shopify Cookie Policy

You can remove or block cookies in your browser settings. Note that disabling cookies may impair functionality.

How We Share Personal Information

We may share personal data with:

  • Vendors and Service Providers (e.g., payment processors, IT support, fulfillment, analytics)

  • Business and Marketing Partners who use it under their own privacy policies

  • Affiliates and subsidiaries for business operations

  • Law enforcement or government when required

  • In the context of a business transaction, such as a merger or sale

We only share personal data for the purposes described in this policy and as required by law.

Data Categories Shared

Category Recipients
Identifiers (name, contact, account info) Service providers, affiliates
Commercial Information (orders, support) Fulfillment and customer support partners
Internet Activity (cookies, usage) Marketing and analytics tools
Geolocation Data (IP-based) Advertising partners, analytics

We do not sell or share personal data unless legally permitted and with your consent.

Third-Party Websites and Links

Our Site may link to third-party websites. These sites have their own privacy practices. We are not responsible for their data handling or accuracy. Information you post on public or third-party platforms may be visible to others.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from anyone under 16. If you believe a child has submitted personal data, contact us to have it removed.

Security and Data Retention

No security system is perfect. We encourage you not to send sensitive information via unencrypted channels.

We retain your personal data as long as necessary for order fulfillment, legal compliance, dispute resolution, and enforcement of our terms.

Your Rights

Depending on your location, you may have the right to:

  • Access or request a copy of your data

  • Request deletion or correction of your data

  • Object to or restrict certain uses

  • Withdraw consent where applicable

  • Request data portability

  • Manage marketing preferences (unsubscribe link in emails)

We will not discriminate against you for exercising your rights.

To submit a request, contact us using the information below. We may require verification of your identity.

Complaints

If you have concerns about our data practices, contact us first. If unresolved, you may file a complaint with your local data protection authority (e.g., EEA DPA list).

International Users

We may transfer your data outside your country of residence. We rely on mechanisms such as Standard Contractual Clauses for cross-border data transfers unless the destination offers an adequate level of protection.

Contact

If you have questions about this Privacy Policy or would like to exercise your rights, please email us at support@brenzio.com.

Unless otherwise stated, Brenzio is the data controller under applicable privacy laws.